Frequently Asked Questions
Ordering & Delivery
How do I place an order?
Call us and consult with our sales team.
What are timeframes?
Standard items ship in 2-5 business days. Custom pieces take 3-5 weeks.
Do you offer white glove delivery?
Yes, we provide inside delivery, assembly, and packaging removal for an additional fee.
Products & Customization
What materials do you use?
Premium hardwoods, engineered wood, steel, and sustainable materials. All FSC & BIFMA-certified and eco-friendly.
Can I customize my furniture?
Yes, we offer custom sizing, finishes, fabrics, and hardware options. Contact our design team for details.
Can I see samples before ordering?
Absolutely. We provide fabric swatches, wood samples, and finish samples upon request.
Assembly & Care
Do products require assembly?
Some items need minor assembly. Instructions and tools are included. Professional assembly available.
How do I care for my furniture?
Dust regularly, avoid direct sunlight, maintain proper humidity. Detailed care guides included with each piece.
Warranty & Returns
What’s your warranty policy?
5 years on structure, 2 years on mechanisms, 1 year on finishes. Covers manufacturing defects.
Can I return items?
Non-returnable unless defective.
Support
How do I contact customer service?
Phone or email. Hours: Mon-Fri 10 AM-7 PM, Sat 10 AM-3 PM.
Do you offer commercial pricing?
Yes, special rates for businesses, designers, and bulk orders. Contact our commercial team.